Incumbents in this class act as a physical presence in an assigned station during normal revenue service hours. Their overall function is to provide assistance and information to patrons while maintaining an on-site observance to detect problems with station equipment or facilities and make arrangements for corrective action as required.
Examples of duties:
Duties may include, but are not limited to, the following:
- Provides information to passengers regarding service, fares, routes, schedules, delays, transfers and other connecting transit services.
- Provides information regarding points of interest and street locations in the vicinity of the station.
- Explains the operation of fare machines, elevators and other station equipment.
- Assists with special problems and services such as handicapped access, bicycle permits, lost tickets, lost and found items, by taking prescribed action.
- Calms angry or belligerent passengers, determines the nature of the problem, and takes appropriate corrective action.
- Observes potential safety hazards, places barricades or takes other action and notifies the appropriate District personnel.
- Takes prescribed action such as administering first aid, evacuating passengers and using a fire extinguisher during emergencies.
- Monitors fare and transfer machines; performs fingertip maintenance on AFC equipment and empties ticket bins and refills transfer supplies to ensure continued operation.
- Monitors gates, escalators, elevators and other equipment; places signs and barricades on inoperable equipment and notifies the prescribed staff.
- Opens and closes station at appropriate times; uses a public address system to provide information and instruction.
- Maintains logs of work activities; completes standard forms to report unusual circumstances and actions; requests supplies; monitors and learns to apply changes in operating and emergency procedures.
Requirements and working conditions
- Knowledge of methods and techniques of dealing effectively with varied groups and individuals under both routine and emergency circumstances.
- Dealing with individuals from various socio‑economic groups, including the disabled in a tactful, calm and confident manner.
- Working independently and exercising sound judgment in a variety of situations.
- Detecting unusual, hazardous or emergency situations and taking appropriate actions within prescribed guidelines.
- Performing minor maintenance and adjustment to station equipment.
- Must be willing to work off‑hours shifts, holidays and weekends.
- Must have sufficient physical capability to stand for a prolonged period of time, sit, walk, bend, stoop, and climb.
- Must be able to work in confined spaces; exposure to cold, heat, and noise.